Landlords · service options

Compare landlord service options

Choose the level of support that fits how involved you want to remain. The written proposal confirms the final scope, responsibilities, charges and VAT before you instruct Dukes.

Let Only

Generally focuses on: Preparing and letting

Landlords who want support preparing the property, marketing it and setting up the tenancy, then take it from there themselves.

Day-to-day contact with the tenant, rent administration and repairs stay with you once the tenancy has started, unless something else is agreed in writing.

The exact scope, responsibilities and charges are confirmed in Dukes' written terms before instruction.

Rent Collection

Generally focuses on: Rent and statements

Landlords who also want the recurring rent administration handled, with statements they can keep for their own records.

Repairs, inspections and the compliance documents remain your responsibility unless the written terms say otherwise.

The exact scope, responsibilities and charges are confirmed in Dukes' written terms before instruction.

Fully Managed

Generally focuses on: Tenant and property coordination

Landlords considering ongoing coordination and a day-to-day contact route for the tenant.

The legal duties of a landlord stay with you throughout. Coordination is not the same as transfer of responsibility, and the written terms set out exactly which tasks Dukes carries out.

The exact scope, responsibilities and charges are confirmed in Dukes' written terms before instruction.

Who prepares, markets and sets up the tenancy, and who decides on an applicant?

Rental estimate and preparation: Working out an indicative rent, and what the property needs before it is marketed. Confirm in writing: Who arranges and pays for any preparation work, and what condition the property is marketed in.
Marketing and enquiries: Advertising the property, handling enquiries and keeping a record of interest. Confirm in writing: Which advertising channels are used, who produces the listing content, and who responds to enquiries.
Viewings and applicant checks: Arranging viewings and carrying out the checks a landlord relies on before accepting an applicant. Confirm in writing: Who attends viewings, which checks are carried out, and who makes the final decision on an applicant.
Tenancy setup and deposit administration: Preparing the tenancy agreement, taking the deposit and protecting it in an approved scheme. Confirm in writing: Who prepares the agreement, which deposit scheme is used, and who serves the prescribed information.

Questions to ask about this

For rental estimate and preparation: Who arranges and pays for any preparation work, and what condition the property is marketed in.
For marketing and enquiries: Which advertising channels are used, who produces the listing content, and who responds to enquiries.
For viewings and applicant checks: Who attends viewings, which checks are carried out, and who makes the final decision on an applicant.
For tenancy setup and deposit administration: Who prepares the agreement, which deposit scheme is used, and who serves the prescribed information.
Which of these tasks is included at no separate charge, and which is charged for.

When is rent passed on, how is it evidenced, and what happens if it is late?

Rent collection and statements: Collecting the rent, passing it on and providing a statement you can keep. Confirm in writing: When rent is passed on, how statements are issued, and what happens if a payment is late or missed.

Questions to ask about this

For rent collection and statements: When rent is passed on, how statements are issued, and what happens if a payment is late or missed.
Which of these tasks is included at no separate charge, and which is charged for.

Who does the tenant contact, and what is referred back to you before anything is spent?

Tenant communication: Being the route a tenant uses for everyday questions about the tenancy. Confirm in writing: Who the tenant contacts, and what is referred back to you for a decision.
Repairs and contractor coordination: Receiving repair reports and arranging for work to be carried out. Confirm in writing: The spending limit above which you are asked first, who instructs the contractor, and who they invoice.
Inspections: Visiting the property during the tenancy and reporting what was found. Confirm in writing: How often inspections happen, what is reported, and how access is arranged with the tenant.

Questions to ask about this

For tenant communication: Who the tenant contacts, and what is referred back to you for a decision.
For repairs and contractor coordination: The spending limit above which you are asked first, who instructs the contractor, and who they invoice.
For inspections: How often inspections happen, what is reported, and how access is arranged with the tenant.
Which of these tasks is included at no separate charge, and which is charged for.

Which documents does Dukes arrange, and which stay with you? The legal duty is always yours.

Compliance-document coordination: Keeping track of the safety and energy documents a tenancy needs, and when they expire. Confirm in writing: Which documents Dukes arranges, which you arrange, and who holds the originals. The legal duty remains yours.

Questions to ask about this

For compliance-document coordination: Which documents Dukes arranges, which you arrange, and who holds the originals. The legal duty remains yours.
Which of these tasks is included at no separate charge, and which is charged for.

Who handles a change of tenant, notice, check-out and the deposit?

Tenancy changes and endings: Changes during the tenancy, notice, check-out and the return of the deposit. Confirm in writing: Who handles a change of tenant, who deals with notice, and how a deposit dispute is handled.

Questions to ask about this

For tenancy changes and endings: Who handles a change of tenant, who deals with notice, and how a deposit dispute is handled.
Which of these tasks is included at no separate charge, and which is charged for.

The service name, and exactly which tasks it covers.
Every charge, how it is calculated, and whether VAT applies.
Who pays each charge, when it falls due and how often.
The repair spending limit above which you are asked first.
Which compliance documents Dukes arranges and which remain yours.
How the tenancy can be ended, by either side, and what notice applies.

The duties listed under what stays with you remain the landlord's whichever service is instructed.

How your money is protected

Client money protection

Client Money Protect

DUKES ESTATE AGENCY LTD

Membership CMP014931 · valid until 12 February 2027

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Independent redress

Property Redress

DUKES ESTATE AGENCY LTD

Membership PRS056655 · valid until 2 February 2027

View the Property Redress certificate (opens in a new tab)

Check how client money is protected

Ready to talk it through?

Start with an indicative rental range, or ask Dukes which service would suit the property and how it would work.

Calculate an indicative rental range Ask Dukes about a service

Official guidance

Applies to England. Information reviewed 8 August 2026.

Compare landlord service options

The three service profiles

Let Only

Rent Collection

Fully Managed

Preparing and letting

Rent and statements

Tenant and property coordination

Compliance coordination

Tenancy changes and ending

Confirm before instructing

How your money is protected

Client Money Protect

Property Redress

Ready to talk it through?

Official guidance

Where these claims come from

Tell Dukes what you need