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Current protection certificates
Client protection
Check Dukes' current memberships, company details and published records at their original sources.
DUKES ESTATE AGENCY LTD Company 14082878 Records last checked 7 August 2026
— opens the certificate PDF
PDF · 147 KB
Client money protection
View current certificate (certificate PDF, opens in a new tab)
— opens the certificate PDF
PDF · 263 KB
Independent redress
View current certificate (certificate PDF, opens in a new tab)
Different records. Different protection.
Client Money Protect
Evidence that Dukes belongs to a scheme covering eligible client money held in connection with lettings and property management.
Property Redress
A separate route for eligible complaints that remain unresolved after Dukes' own published procedure.
Important: client money protection, redress membership and tenancy deposit protection are separate records. One does not prove the others.
The published procedure in three stages. Every timing below comes from the procedure itself, not from this page.
Send the complaint in writing so there is a clear record of every point raised. The Complaints Officer acknowledges it within three working days.
The Complaints Officer reviews the complaint and the relevant records. A full written response should normally follow within ten working days of the acknowledgement. If more time is needed, Dukes explains why and gives an estimated date.
If the complaint is still unresolved once the internal procedure is complete, it can be referred to Property Redress, an independent scheme approved for this purpose.
Every link below opens either Dukes' published record or the organisation that issued it.
Need help interpreting a record? Email Dukes.
Dukes Assistant
Answer a short set of questions, review the summary, then choose how to contact Dukes. Nothing is sent automatically.
Your answers stay on this page until you choose a contact route. Closing or reloading clears them.
A summary about your property, ready to send to Dukes.
This route asks for:
A summary of what you are looking for, ready to send to Dukes.
This route asks for:
A summary of your buying question, ready to send to Dukes.
This route asks for:
A summary for a direct investor introduction, ready to send to Dukes.
This route asks for:
A repair report with the details the property team needs, ready to send to Dukes.
If anyone is in immediate danger, call 999. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999.
This route asks for:
The homepage film is supplied concept footage. Its location, authorship and licence are unconfirmed, it is not represented as Dukes property or Dukes-shot material, and it is not cleared for public release.
© 2026 DUKES ESTATE AGENCY LTD. Company number 14082878.